Process and terms
How we work: in writing, in stages, with no surprises
Whether it is a €499 one-page site or a custom CRM, every project follows the same rules. You always know what you are paying for, when it will be ready and who owns what.
- Orders by email only
- 20% refundable deposit
- 12-month bug warranty
- You own the code and accounts
Why we do not take orders over the phone
A phone call is a good way to ask questions, and Dominika is happy to answer them. But a project is a set of decisions about scope, price and dates. Agreed out loud, those decisions are easy to remember differently a month later, on both sides.
So every order goes through email or our online quote form. You get a written quote, you confirm it by replying, and every later change is confirmed the same way. Nobody is pushed into a decision on a call, and if a question ever comes up, the answer is in your inbox.
The terms in plain English
The binding version is in our Terms and Conditions. This is the short summary.
Payments
Small projects: 20% deposit, the rest on launch. Stage-based projects: 40% at the start of each stage, 60% on acceptance. Care plans are billed monthly in advance. Invoices are due within 14 days.
Scope changes
New ideas during a project are welcome. Each change is quoted in writing and added only after you confirm it, so the original price and date stay clear.
Your side of the work
You name one person who makes decisions and replies within 3 working days, and you provide texts, photos and access on time. It keeps the project moving for both of us.
Ownership
Once a stage is paid, the code and design are yours. Domains, hosting, CRM and AI accounts are opened in your name from day one, so you are never locked in.
Data and GDPR
We host in the EU and sign a data processing agreement before any real customer data is loaded. Access is limited to the people who need it.
Cancelling
You can stop a project at any point. Work done in a started stage is settled proportionally, and you keep everything that was paid for. Care plans need one month notice.
The five steps of every project
- 01
1. Brief
You describe what you need in the configurator or by email. For larger projects we may ask a few written questions or suggest a short video call to understand the process. Nothing is ordered at this stage.
- 02
2. Written quote
Usually within one working day you receive the scope, a fixed price, the delivery date, what is not included and the payment schedule. Custom systems start with a paid discovery phase instead, so the quote is based on facts.
- 03
3. Confirmation and deposit
You confirm by email and pay a 20% deposit. The deposit is fully refundable until the scope is confirmed together in writing. Custom CRM and web app projects are paid per stage: 40% when a stage starts, 60% on acceptance.
- 04
4. Build and review
You get a preview link and send your comments in writing. You have 5 working days to review each delivery; if we hear nothing, the stage counts as accepted. Delays on the client side move the deadline by the same time.
- 05
5. Launch and warranty
We launch, hand over the logins and documentation, and fix anything that does not work as agreed free of charge for 12 months. Ongoing updates and small changes are available as an optional care plan.
How ordering works
Every order is made in writing, never over the phone
You send the brief
Through the quote form or by email. Tell us what you need in your own words, a few lines is enough.
We reply with a written quote
Scope, fixed price, delivery date and what is not included, all in one email, usually within one working day.
You confirm by email
Only then do we start. The 20% deposit is fully refundable until the scope is confirmed together.
Why: nothing gets misheard, nobody is pressured into a decision on a call, and every change has a paper trail for both sides.
Frequently asked questions
Can I still call you?+
Of course. Call Dominika with any question about our services, pricing or your project. We only ask that the order itself and any change of scope are confirmed in writing afterwards.
Is the deposit refundable?+
Yes, the 20% deposit is fully refundable until we confirm the scope together in writing. Once work has started, it is kept as payment for the part already done.
What does the 12-month warranty cover?+
Anything we built that does not work as described in the written quote is fixed free of charge for 12 months after launch. New features, content changes and third-party updates are not part of the warranty; they are covered by a care plan or quoted separately.
Do you sign contracts?+
For small projects, the written quote confirmed by email is the agreement, together with our Terms and Conditions. For custom systems we also sign a short contract and a data processing agreement, electronically.
What if I am not happy with the design?+
The first design includes one round of changes based on your written feedback. If the direction is clearly wrong, we talk it through before building further so nobody wastes time.
Why is discovery paid for custom systems?+
Because it is real work: data audit, workshop, process map and a fixed price per stage. You keep the document even if you decide to build elsewhere, and its cost is deducted from the build if you go ahead with us.
Related services
Start with a written quote
Pick a service, choose the options and send it. You get scope, price and date by email, with no obligation.